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Account Name Policy

To keep your purchases secure and ensure all official receipts, Paystack payment records, and delivery waybills accurately match your identity, your registered name is strictly locked for 6 months after any update.

Name Unlocked - Ready to Update Updating your name now will lock it for the next 6 months.
Standard Update (Every 6 Months) You can update your registered name once every 6 months directly from your profile settings. Once updated, a new 6-month lock period begins with a live countdown timer.
Minor Spelling Mistakes / Typos Click Contact Support below from your registered email with the correct spelling. Our team will verify and update it promptly.
Legal or Marriage Name Change Message Support along with a clear photo of any valid ID (NIN Slip, Driver's License, Voter's Card, or Passport) showing your updated name.
Processing Time Support verification requests are reviewed and resolved within 24 hours.
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